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Frequently Asked Questions
How secure is my data with FortexaSecure?
FortexaSecure uses end-to-end encryption for all data and transactions. We employ military-grade encryption protocols and store no sensitive card data on our servers. Our security measures exceed industry standards to ensure your information remains completely protected at all times.
Can I access my vault from multiple devices?
Yes, you can access your vault securely from any device. We use secure authentication methods including Two-Factor Authentication to ensure only you can access your information, regardless of which device you're using.
What happens if I forget my PIN?
For security reasons, we cannot recover your PIN. This is why we recommend storing a hint that only you would understand. If you forget your PIN, you'll need to verify your identity through our secure recovery process and set up a new PIN.
How do I cancel my subscription?
You can cancel your subscription at any time from your Account Settings page. Navigate to Billing & Subscription and click on "Cancel Subscription". Your vault will remain accessible until the end of your current billing period.
Is there a limit to how many cards I can store?
The number of cards you can store depends on your subscription plan. Basic plans include storage for up to 5 cards, while our Premium and Business plans offer unlimited card storage along with additional features.
Do you offer enterprise solutions for businesses?
Yes, we offer custom enterprise solutions designed for businesses of all sizes. Our business plans include features like team management, role-based permissions, usage analytics, and dedicated support. Contact our sales team for a personalized consultation and pricing information.
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